Tradem – Rules of the marketplace
Tradem is committed to creating a safe, educational and inclusive online marketplace for children who want to buy, sell or swap goods. In order for us to ensure everyone has a positive experience we have created some rules that explain how everyone should be treated and what kind of behaviours we expect from those using the marketplace.
It is important that you take the time to read these rules and understand what you must and must not do. If you don’t understand something, ask a parent, responsible adult or contact us . Tradem may take action against those that do not follow these rules, including suspending accounts.
This document contains rules about the following subjects:
- Membership Code of Behaviour
- Age of our users
- Banned/Restricted items
- Concert and event tickets
- Copyright policy - intellectual property
- Autographs and autographed items
- Rules for buyers
- Inappropriate language
- Abuse and misuse
- Refunds and Reimbursement
- Handling phishing calls and emails
Tradem supports and encourages children and young adults to use the internet for education and personal development and to have a lot of fun on our marketplace. However, we also recognise that safeguards need to be in place to ensure children are kept safe.
We believe it is important for all our users to read and follow our membership code of behaviour. Responsible adults should discuss this agreement with their child(ren) and ensure they understand the rules. It is designed to protect members of Tradem from potential abuse and/or harm.Code of behaviour
- I will be responsible for my behaviour when using Tradem. This includes the content that I share and the language I use
- I will not deliberately browse, download or upload material that could be considered offensive or illegal. If I accidentally come across any such material I will report it immediately to my parent/responsible adult or to Tradem
- I will not send any material that could be considered threatening, bullying, offensive or illegal
- I will not give out any personal information publicly online, such as my name, phone number, address, date of birth, bank details or school
- I will not reveal my password to anyone
- I will not arrange a face-to-face meeting with someone I meet online unless I have discussed this with a responsible adult
- I will not provide information that is false about the products that I am selling and will treat other users fairly and with respect
If we find that a user violates our rules and membership code, we will take action. They may be issued firstly with a warning, or temporary ban from participating in the marketplace. If they persist in breaking the rules or if the circumstances warrant it, the user will lose their account.
Should you have any questions regarding our code of behaviour then get in touch
Age of our users
Tradem wants to make sure that all the children who are using the marketplace are safe and understand the important do’s and dont’s. This is why we say that you must be a least 4 years old before you can join. Tradem is made for children and young persons, to let them take part in the economy and learn about money and doing business. That is why we say that anyone using the marketplace must not be older than 17 years old.
If you are between 4 and 17 years old you can ask a responsible adult to open an account for you. The responsible adult who opens your Tradem account must close it once you are 18 years old. We will let them know in advance that they need to do this. They can easily close a child’s account from the family account.
Sometimes people might not tell the truth about their age. This can be dangerous for the person and others using the site. If Tradem discovers someone is under or over age, we will contact the responsible parent or guardian and take the necessary action, which might include closing their account.
If you think someone on the marketplace is not the right age then please get in touch and let us know.
Banned / Restricted Items
Tradem wants everyone to use and enjoy the marketplace as much as possible. You can sell almost anything and we don’t want to stop your creativity. However, the safety and wellbeing of everyone using the marketplace is very important to us and we want to make sure that you are not doing anything which is against the law. Therefore, we have created a list of items that cannot be sold in the marketplace.
As the list may change from time to time, it is important that you check this page every now and then. We will send our users a message when we change the list. If you don’t understand everything that is said in the list, ask a responsible adult to explain it to you.Banned items:
- Anything containing inappropriate material that is meant for adults, including sexually explicit items
- Any smoking related products
- Bootleg copies, for example unauthorised recordings of performances, films, or concerts
- Any items which are the subject of a product recall from the manufacturer
- Drugs - both over the counter, prescription, and illegal
- Weapons, including knives and firearms
- Pets and Livestock, any banned animal products
- Hazardous/restricted or regulated materials, such as batteries or fireworks
- Passports or other personal documents and information, including contracts and mailing lists
- Lottery tickets
- Human body parts
- Handmade electrical items
- Used personal items such as socks, underwear, swimsuits
- Used cosmetics including brushes and any product with an applicator
- Food or Alcohol
- Items encouraging illegal activity
If someone attempts to sell a banned item in the marketplace, Tradem will take action. This may include suspending their account and informing the police or other law enforcement agency.
If you should see something that is banned in the marketplace, please report it to us straight away.
Concert and event tickets
It can be very disappointing when you have a ticket for an event and something happens which means that you are unable to go. Rather than being left with an unused ticket Tradem allows you to resell them on the marketplace. You can sell tickets for concerts, plays, sporting fixtures and other events but you must follow the guidelines below. If you are unsure, please ask a responsible adult for help.
Guidelines for ticket sales
- If this is a ticket that you bought from the artist, event organiser, team or promoter this must be stated in the description
- You must only sell tickets that you have in your possession
- You must not make any false claims to mislead buyers over the value
- Should the event be cancelled you must assist the buyer in getting a refund from the event organiser or agree with the buyer to wait for new dates to become available
- You must make sure you don’t break any local laws or terms and conditions relating to ticket sales, so check the conditions that applied when you purchased the ticket yourself
If you have any concerns or questions about selling a ticket, please get in touch
Copyright policy - intellectual property
Intellectual Property refers to the ownership of an idea / design / creation by the person who came up with it. It means that nobody else can copy or reuse that creation/idea without the owner’s permission. It covers everything from music to logos to industrial designs.
Protecting intellectual property is important for Tradem as it helps make sure that people’s hard work and efforts are protected and rewarded. This is why we do not allow bootleg recording, replicas, counterfeit items or other unauthorised copies to be sold in the marketplace. We also have some guidelines around how autographs can be sold.
If you are not sure whether something is real, you should not put it on the marketplace even if you say you aren’t sure in the description. If you do not know whether it is a genuine (real) item you can always contact the manufacturer to check.
If you have come up with an idea/creation/design make sure you protect it - You will receive some types of protection automatically but other you have to apply for.
Copyright - this includes writing and literary work, art, photography, films, TV, music, web content, sound recordings
Design rights - Shapes of objects
Protection for which you’d need to take extra steps to protect the intellectual property:
Trade marks - Product names, logos, jingles
Registered designs - Appearance of a product including, shape, packaging, patterns, colours, decoration
Patents - Inventions and products, e.g. machines and machine parts, tools, medicines
If you think that something in the marketplace infringes your rights then please let us know
Autographs and autographed items
Autographs and trading cards are unique but can easily be copied, that is why if you have a genuine autograph or an autographed item or a high-valued/rare trading card you should check if it has a certificate of authenticity, letter of authenticity, original receipt or invoice or a grade. These are documents which show a buyer that the autograph or card is genuine.To sell an item on the marketplace make sure you include:
- Whether it is genuine and has the right paperwork to prove that or whether it is being sold without
- A clear photo of the autograph/autographed item or trading card
- A clear photo of the certificate or letter of authenticity or grade, along with the name of the person or company issuing the documents
Authorised reproductions/pre-printed autographs can be sold.
If you have any concerns or questions then please get in touch
Tradem takes the safety and protection of all marketplace users very seriously. We want to make things as simple as possible while at the same time protecting users against fraud and accidental purchasing of items. This is why we currently allow only payment through the Tradem online payment system for items bought on Tradem.
To help prevent accidental offers and purchases, parents or responsible adults can set controls to approve all transactions and offers made through the marketplace. The buyer will also have to confirm at various intervals whether they want to purchase the item.
If you have a problem making a payment or a concern, please contact us and we will try to help resolve the issue.
Tradem expects both buyers and sellers to act in a responsible way when using the marketplace. These rules are designed to help buyers understand what behaviours are and aren’t acceptable on the marketplace.
If we should receive any reports of a buyer not abiding by this policy, we may take action, including issuing a warning, suspension or closure of an account. We respect the privacy of all our users and therefore can't discuss the results of any investigations.Behaviours we encourage
- Polite and professional communication with the seller through Tradem chat
- Promptly confirming when you receive or collect an item
- Sending constructive feedback to the seller
- Not sharing personal information when communicating with the seller
- Working with the seller to resolve any issues before involving Tradem
- Claiming an item has not been delivered when it has not arrived
- Claiming an item was not as described or was faulty or damaged when you received it, if this is true
- Following the returns guidelines if the sellers asks you to return an item
- Using the messaging facility to ask questions and clarify information about an item before buying it
Behaviours we do not allow
- Requesting a seller to deliver an item if you already selected ‘Collect locally’
- Asking the seller to send to a different address than on the order confirmation
- Requesting to pay the seller in a method not offered by them
- Communicating outside Tradem about a sale
- Claiming an item was not delivered when there is proof of delivery
- Falsely claiming an item is faulty, damaged or not as describe
- Using or damaging an item then asking for a refund
- Sending abusive, forceful or intimidating message to the seller
- Asking Tradem to help resolve an issue before the seller has had time to respond
- Requesting to keep an item and have a full refund
- Not returning an item as requested by the seller
Tradem gives you the opportunity to share your experience as both a buyer and a seller. This is called feedback and it is a way for you to let Tradem and the other child you were trading with know whether you are happy about your experience and what can be improved. Giving feedback is entirely voluntary and it is important that you don’t say things that are not true.
We have some rules around leaving feedback and if these are broken, you could face a number of actions including having your account closed. These rules have been put in place to ensure the protection of all our users.Rules:
- No abusive or threatening language of any kind
- No buyer should threaten sellers with negative feedback to get money back or trying to get other products
- Sellers can not restrict feedback from buyers
Sometimes, you might get some negative feedback. This can be hard to accept, especially if you have tried your hardest. The first thing you should do when you get a comment that isn’t what you expected is to try and clearly identify the issue and work out a way to resolve it. If this is done, then you can ask the person who left the feedback to revise their comments. Alternatively, you can post a polite and professional response explaining what happened and what you have done about it.
However, if you feel that the feedback is inappropriate and/or breaks our rules, then please get in touch and let us know. We will look into the incident, remove any feedback where necessary, and take action against the offender.
Tradem is committed to creating an inclusive environment for everyone and believes that no child or young adult should feel offended, threatened, abused or harassed. We do not tolerate any kind of inappropriate language in the Tradem marketplace, this includes in the product descriptions, usernames, feedback, chats and more.
Any comments or language which are considered harmful to the reputation of another Tradem member are also not allowed.
If you see any inappropriate language in Tradem please report it to us straight away.
Should you ever feel that your life is threatened, contact the police immediately.
Abuse and misuse
Tradem wants to keep all its users safe from harm and abuse. We understand that the impact on the lives of those who face abuse and harm can be devastating and we therefore take reports of abuse and misuse seriously.
‘Abuse/Misuse’ is inappropriate and illegal behaviour.
Abuse covers a range of behaviours intended to be aggressive towards others and could include:
Posting nasty and cruel comments to upset someone
Stealing someone’s personal information and sharing it
Pretending to be someone else to make them look bad
Misuse is about people deliberately using Tradem in the wrong way with the intention of abusing others. This could include:
Keeping your details a secret while being cruel and unkind to someone else
Hacking other’s accounts
We understand that not all misuse is intended as abuse but it will be investigated by our team.
If you witness any kind of abuse or misuse, please report it to us immediately. We will investigate all reports of abuse and misuse. If abuse/misuse is found, the users and responsible adult will be notified, the offending material or content will be removed and the user could face a suspension or have their account closed.We are committed to keeping children and young-people safe by:
- asking all users to follow our membership code of behaviour
- valuing, listening to and respecting all comments
- appointing a nominated child protection/safeguarding lead
- creating and maintaining effective procedures for handling reports of abuse and misuse
- ensuring we have strong monitoring in place
- provide a code of conduct for staff working with children
- supporting and encouraging parents and carers to do what they can to keep their child safe online
Refunds and reimbursement
Sometimes despite our very best intentions things don’t go quite as planned. This can be just as frustrating for a seller as for a buyer but as long as you communicate and work together, normally a solution can be found.
There are occasions when refunds may need to given, such as if a buyer doesn't receive their item, if it is damaged or if it doesn't match the description that was provided. If a seller and buyer have used the Tradem online payment option, then both users may be protected by the Tradem Protection scheme.
We currently do not allow for returns or reimbursements for any other reason.
Handling Phishing calls and emails
Phishing is when people send you an email or call you up pretending to be from a reputable company in order to try and get personal information out of you, including passwords or bank details.In general there are two techniques that fall under the category of phishing
- Hand over sensitive information. These messages aim to trick the user into revealing important data — often a username and password that the attacker can use to access a system or account.
- Download malware. These types of phishing emails aim to get the victim to infect their own computer with malware.
Recognising phishing phone calls and emails
Be suspicious of any unusual request for your personal or financial information by email or phone. It may be a “spoof” or “phishing” attempt.
Phishing phone calls - it is unlikely that Tradem will make an unscheduled call to you about your account. If we want to make contact we will send you a message on Tradem chat as well as through your preferred method of contact.
If you receive a missed call from someone saying that they are from Tradem, do not call the number back.
Email phishing attempts - A phishing email pretending to be from Tradem will typically contain a link that takes you to a fake website. There, you’ll be asked to sign in and submit personal and account information. Do not click on any links.
Report a phishing phone call or email
If you receive a suspicious phone call or email, you should report it to us immediately.Suspicious phone call
- Tell the caller that you’ll call back through official Tradem contact channels. If you missed the call, do not call the number back.
- Email us at email@example.com with details of what the caller asked for and the phone number they called from.
How Tradem will contact you:
- Don’t click any links in the email or open any attachments.
- Forward the message to us as an attachment at firstname.lastname@example.org. We’ll let you know that we received the email.
If we need to contact you about your account, you can expect the following:
- We’ll never ask you to provide confidential information like your password or bank details.
- We’ll only include links for convenience. No link will require you to submit confidential information on the next page.
- We won’t include attachments. If you receive an unsolicited email with an attachment, don’t open it.
- We’ll never use threatening language.
- We’ll always send a copy of any important messages to your Tradem messages.